We take the safety of children at Medicine very seriously. Here’s what to do if your child goes missing – or if you find a child who appears to be lost. When you arrive on site: write a contact number on your child’s wristband. This is the fastest way for our team to reach you if your child is found.
- If your child (or adult) is missing
- Immediately find the nearest steward, team member with a radio or security team member.
- Give our team a description of your child: their age, height, hair colour, eye colour, what they were wearing, and where and when you last saw them.
- Keep your phone with you and let our team know where you are on site, so we can reach you the moment your child/adult is located.
- Our team will begin a coordinated search straight away – checking your camp, familiar areas, and the Family Area – and will keep you updated throughout.
- If your child has not been found within 30 minutes, our Event Control team will contact the police on your behalf.
- If you find a child (or adult) who appears to be lost
- Stay with the child or adult and reassure them calmly. Do not leave them alone.
- Find the nearest steward or security team member. Our team will take over and remain with the child in the Family Area until their parent or guardian is found.
Please note: for child protection reasons, we will never broadcast a child’s name over the PA or on the radio. If we need to make an announcement to help locate a parent, we will do so discreetly.
When your child is returned to you, we will ask you to confirm your identity. This is simply to keep your child safe.