Privacy Policy

PRIVACY POLICY

 

 

At Medicine Festival, we honour not only the land we gather on, but also the trust you place in us. We hold your privacy with the same care – as something sacred. Just as we walk gently on the Earth, we are committed to handling your information with respect, transparency, and integrity.

This Privacy Policy explains how we collect, use, and protect your data, so that you can feel safe in knowing your details are handled with the same reverence we bring to all that we do.

  1. Contact Details

If you have any queries about this Privacy Policy or how we handle your information, please contact us:

Email: [enquiries@medicinefestival.com](mailto:enquiries@medicinefestival.com)

  1. Information We Collect

We collect personal information when you interact with us, for example:

  • When you purchase a ticket through Easol or join our mailing list – you can unsubscribe at anytime via the button at the bottom of any newsletter.
  • When you contact us by email, phone, or social media.
  • When you attend the festival or an affiliated event.
  • When you browse our website (via cookies and analytics).

The information we may collect includes:

  • Your name, email address, phone number, and postal address.
  • Ticket purchase and order details.
  • Payment information (processed securely by our third-party provider, we do not store full card details).
  • Communication preferences.
  • Website usage information (IP address, device type, browsing activity).
  1. How We Use Your Information

We will only process your personal information where there is a legal basis to do so. This includes:

  • Fulfilling your ticket purchase to process payments, send confirmations, and provide customer support.
  • Communicating with you about the festival, your order, programme updates, or customer service enquiries.
  • Improving our services to monitor website usage and enhance user experience.
  • Marketing if you have opted in, we may send you newsletters or updates about Medicine Festival and related initiatives. You can opt out at any time.
  • Legal compliance to meet our obligations (e.g. health & safety, fraud prevention, or financial reporting).
  1. Sharing Your Information

We will never sell your personal data. We may share your information with:

  • Easol (our ticketing partner), who processes ticket purchases and name changes.
  • Tixel (our official resale platform), if you use their service once tickets are sold out.
  • Service providers (such as email newsletter platforms, website hosting, or payment processors) to help us deliver services.
  • Regulatory authorities if required by law or in connection with safety/security matters.
  1. Ticket Transfers & Resales
  • Tickets may only be transferred or resold once fully paid (see Payment Plan & Ticket Terms).
  • Private name transfers can be managed via Easol name changes, at your own risk.
  • Official resales will only be available through our Tixel platform, once the festival is sold out.
  1. Cookies

Our website uses cookies to help us understand how visitors use the site and to improve your experience. You can disable cookies in your browser settings, but some features of the site may not function properly.

  1. Retention of Data

We keep your information only for as long as necessary to provide services, comply with legal obligations, and resolve disputes. After this, data is securely deleted or anonymised.

  1. Security

We adopt appropriate technical and organisational measures to protect your data. However, no internet transmission is completely secure; any transmission is at your own risk.

  1. Your Rights

Under UK data protection law, you have the right to:

  • Access the information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your data where appropriate (“the right to be forgotten”).
  • Restrict or object to processing in certain circumstances.
  • Withdraw consent for marketing communications at any time.

If you wish to exercise these rights, please contact us at [enquiries@medicinefestival.com] (mailto:enquiries@medicinefestival.com).

If you are unhappy with how your data has been handled, you can also contact the UK Information Commissioner’s Office (ICO).

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, we will notify you by email.

Medicine Festival CIC is committed to honouring your privacy and treating your information with care, in alignment with our values of respect, trust, and integrity.